OpenAI’s ChatGPT and Sora face outages and elevated error rates, impacting users globally.

On Tuesday morning, users of OpenAI’s popular AI platform, ChatGPT, encountered significant disruptions as the service faced outages and elevated error rates. This unexpected downtime has left many users frustrated and seeking answers.

The Outage Details

According to reports from Downdetector, the issues began around 3 AM ET, affecting users globally. OpenAI’s status page acknowledged the problem, noting that both ChatGPT and its Sora text-to-video AI tool, along with OpenAI APIs, were experiencing “elevated error rates and latency.” By 5:23 AM ET, the status of ChatGPT was updated to reflect a “partial outage“.

Users across various regions reported a range of issues, from complete inability to access the platform to experiencing sluggish responses. Some users, however, were fortunate enough to use the chatbot without any noticeable problems, indicating that the outages were not universally affecting all users.

Impact on Users

The outages have had a significant impact on the user experience. Many who rely on ChatGPT for daily tasks, educational purposes, or entertainment found themselves unable to access the service. The error messages, such as “Hmm…something seems to have gone wrong”, added to the frustration.

For businesses and developers using OpenAI APIs, the elevated error rates and latency have likely caused delays and disruptions in their operations. The partial outage of ChatGPT has also affected its user base, which includes students, professionals, and casual users.

OpenAI’s Response

OpenAI has acknowledged the issue and stated that they are “continuing to investigate” the cause of the outages. The company has not yet provided a clear timeline for when regular service will be restored. Users are left to wait for further updates from OpenAI regarding the resolution of these technical difficulties.

As reported by Newsweek, the outage tracker DownDetector recorded more than 1,350 users reporting issues early Tuesday morning. Users encountered various error messages, including “too many concurrent requests” and “A network error occurred. Please check your connection and try again. If this issue persists please contact us through our help center at help.openai.com.” One user described the experience as “Constantly getting ‘Error in message stream.'”

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