T-Mobile, a Czech mobile provider, claims a widespread disruption of voice and data services throughout the country. No one can make or receive calls, or use the Internet. On Monday morning, one of the world's top mobile service providers had issues that have yet to be fully explained by its staff.
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| [T-Mobile] |
"Our team is currently looking into the present issue. We promise to get back to you as soon as we learn more "A member of the company's PR staff named Zuzana Netolická shared this information with the writers.
Another T-Mobile employee, who did not want to be identified, verified the issues to the editor. She indicated that the outage had been ongoing since 9:30 p.m., but some customers had noticed issues earlier. "Right now, we don't really have a good grasp on what transpired since it's so recent. We merely know that there is an issue over the entire of the Czech Republic, and that individuals may have difficulties with calls and the Internet," she added.
This isn't the first time there's been an outage lately. An extensive disruption of services occurred four months ago due to a cyber assault. Mobile data and calls were malfunctioning, making it impossible for customers to get in touch with the firm through the dedicated hotline, visit the website, or use the app. T-Mobile reported a cyberattack later that night.
It's a countrywide problem, but the corporation isn't communicating that fact via any of its channels (apart from customer service, which most consumers can't reach because of the outage). Consequently, word-of-mouth spreads through social media.
The operator's website is uninformative, taking forever to load, and has no mention of the outage. While several consumers have reported being unable to access the firm's website, no one from the company has updated them on the outage on their Facebook page. The only response we could find was on Twitter, but the operator does not provide any direct updates there either.
"Is it just me, or is T-Mobile down for the count?" Since my eSIM has lost connection to the network, neither the T-Mobile app nor the website are functioning properly "one customer said.
An further user says, "I also came from all the services and no one is taking up on the assistance," which he or she finds frustrating.
However, one of the discussants proposed the idea of making the services seem at least somewhat functional. Disable 4G and use just the 2G network. After that, you must actively connect to 2G, at which point everything will function normally. Although it's just temporary, I'm hoping it'll be helpful "This is what he hopes, though.